Policies, Terms and Conditions

Applicable to All Fighter Combat Products & Services

Limitations

Height: maximum of 6’ 6″ (198 cm) for Extra 300L; and 6′ 2″ (190 cm) for Slingsby Firefly
Weight: maximum of 250 lbs (113kg) – based on parachute limits
Note – Our Height/Weight Limits are also proportional to one another.  If a participant is at or near the max weight and less than 6’6″ tall (example 249lbs and 5’9″), please call our office to discuss further.  We must ensure we have available space for full maneuverability of the control stick in the front cockpit and also be able to attach the 5-pt harness in order to fly.
Physical Restrictions:  Must be able to physically get in and out of aircraft without assistance.
Language:  Must be fluent in English (both comprehension and spoken)
Medical fitness is the responsibility of the customer: Consult your physician with any fitness, medical or nutritional concerns.  Nausea medication is acceptable just prior to your mission provided you have consulted a physician concerning the use of such a product as a passenger aboard an aerobatic aircraft.

Booking Requirements

Deposit: A minimum 50% non-refundable deposit is required to hold a specific mission time and confirm any booking. All deposits, regardless of amount, are non-refundable.
Payment Methods: Cash, Certified Funds, Amex, Visa and MasterCard.Sorry, personal checks are not accepted.
Final Payment: Balance of full payment is due on or before the designated flight day. Flight Slots: All flying at Fighter Combat is pre-booked. You will receive a booking confirmation with arrival, brief and flight times. Being on-time is the responsibility of the customer. Late arrivals will be considered a “No Show” subject to the policies listed on this page.

Individual Cancellation & Rescheduling Policy

(% of Full Mission Price)
For 1-2 Mission bookings:
No Penalty: rescheduling greater than 72 hours prior to scheduled mission time.
50% Fee: assessed any time mission is cancelled / rescheduled less than 72 hours notice before the scheduled mission time. A “No Show” is assessed a fee of 50% of the full mission price.
Cancellations: must be received in writing

For 3+ Mission bookings:
In the event that the customer reschedules or cancels a group of 3 or more missions within 30 days of the scheduled mission dates, 25% of the payment due for such missions will be payable by Customer. In the event that the Customer reschedules or cancels a group of 3 or more missions within 14 days of the scheduled mission dates, 50% of the payment due for such missions will be payable by Customer. In the event that the Customer reschedules or cancels a group of 3 or more missions within 24 hours of the scheduled mission dates, 100% of the payment due for such missions will be payable by Customer.

Group Cancellation & Rescheduling Policy

(% of Full Event Price)
50% Non-Refundable Deposit: required to hold a specific mission time and confirm any booking. In the event that the customer reschedules or cancels a group of 3 or more missions within 30 days of the scheduled mission dates, 25% of the payment due for such missions will be payable by Customer. In the event that the Customer reschedules or cancels a group of 3 or more missions within 14 days of the scheduled mission dates, 50% of the payment due for such missions will be payable by Customer. In the event that the Customer reschedules or cancels a group of 3 or more missions within 24 hours of the scheduled mission dates, 100% of the payment due for such missions will be payable by Customer.   Cancellations must be received in writing.

Gift Certificates

Validity: valid for one year from the date of purchase.
Re-activation Fee: after the expiration of one year, a 20% Fee (based on current full mission/package value) assessed to re-activate expired gift certificates for an additional year.
50% Fee: assessed if gift certificate is cancelled. No exceptions.

Online Flight / Mission Bookings

We typically fly Mondays-Fridays (with the exception of some holidays). You must call  our office in order to select a flight date toll free at 1-866-359-4273 x12.  Please call prior to purchasing online if you have a critical date in mind.  Although we can usually accommodate one or more of your preferred Flight Dates, preferred Flight Dates cannot be guaranteed.  We will do our very best to accommodate your preferences. Online bookings are non-refundable and subject to all FCI cancellation and rescheduling policies listed on this page. Any qualifying refunds will be issued as a company credit only.

Gift Cards

Validity: Valid for Two Years from date of issue. Redeemable towards any FCI product or service.
Cancellation: Gift Cards are Non-Refundable. FCI is not responsible for lost or stolen gift cards.
Value: Gift Cards are “Good as Cash” at the time of redemption. Gift Cards can be used in-part, in-full or in-conjunction with any other purchase. No Cash-back Value at Redemption.

Trade Exchanges

Trade exchange / Barter agreements with FCI must be in writing and are subject to all policies listed on this page. Trade agreements qualify for single-mission, single-flight or single-course seasonal/promotional discount pricing only and can not be used to purchase memorabilia, in-flight videos or FCI Gift Cards. Trade exchanges do not qualify for group discounts, online order discounts or frequent flyer discount/reward programs. All trade exchanges are traded at FCI’s retail pricing on the date the trade exchange client actually flies with FCI. Trade exchanges have no Cash-back Value at Redemption.

Guests

This is definitely a family event so be sure to bring along friends and loved ones on your day of adventure. Although children under 12 years of age cannot attend the pre-flight briefing, they are welcome to visit during the flying portion of the adventure.

COVID-19

In an effort to ensure the safety and comfort of our valued customers and staff, we follow the CDC-supported measures to maximize the integrity of a Coronavirus-free training environment. The following link will provide insight into our Maricopa County Community Level based on a new tool by the CDC: https://www.cdc.gov/coronavirus/2019-ncov/your-health/covid-by-county.html

Measures taken in accordance with state, federal and and CDC guidance include but are not limited to:

• Requesting that any customers at high risk for severe illness talk to their healthcare provider about whether they should attend our training, need to wear a mask, or take other precautions.
• Sanitizing spaces and cockpits with approved disinfectant either nightly or prior to customer arrival daily. All helmets and masks will be sanitized prior to each use.
• All customers and staff may choose to wear a mask at any time, but masks are not required. FCI will make masks available daily as requested.
• Any FCI Staff with symptoms, a positive test, or exposure to someone with COVID-19 will be sent home for a minimum of five days.

Media Policies

Fighter Combat International actively seeks media opportunities through a variety of mediums. Due to the visual nature of the experiences we offer, our preferred media opportunities take advantage of the action-packed video-pleasing flights we offer. Each of our aircraft records the client’s experience from four separate camera angles in digital format. Television and Internet-based media organizations will thoroughly enjoy our integrated capability to help make their coverage a memorable highlight to their followers. In certain instances, the site fee for Fighter Combat International can be reduced or waived by in-trade written arrangements with the media source on a case-by-case basis.

Other Conditions

In the event Fighter Combat International cannot deliver its services on the scheduled flight day, the customer will be provided with an alternate flight date at no charge, or the customer can cancel their mission with a 50% cancellation fee. If the customer goes flying with Fighter Combat International, they are liable for the FULL FEE for the mission profile flown regardless of subsequent cancellations or unforeseen circumstances associated with their original booking such as, but not limited to, nausea. The customer understands that the any confirmation deposit or prepayment is NON-REFUNDABLE. Should the customer become airsick which results in extensive aircraft and equipment clean-up and/or an operational schedule delay in excess of 10 minutes, a $50 cleaning fee will be assessed to customer. Customer understands the in-flight video is an extra component to the flight that is included courtesy of Fighter Combat International at no additional charge and is eligible to a maximum refund of $9.95 if video equipment does not function correctly during the flight.

Fighter Combat International does not offer a shuttle service. Being at the facility on-time is the full responsibility of the customer.

Fighter Combat International reserves the right to refuse service to anyone.